Johor Bahru CIQ Immigration Complex is Poorly Planned

No duh! I mean, anyone who has followed the narrow, winding road up and down the CIQ hill can see how convoluted and unintuitive the design is. Seriously, too much money and no application of common sense – typical of big government projects.

I suggest that the way to ‘solve’ the issue ifs to upgrade the former immgiration checkpoint just at the start of the Causeway, then demolish the useless CIQ.

From The Star 14 June 2011:

Solve JB crawl chaos

WE are perplexed and saddened by the problems of the never ending queues, jams, and time consuming clearance at the Immigration check points in Johor Baru particularly during peak hours, on weekends and during festive and holiday seasons.

These have been highlighted by numerous travellers since the opening of the ‘New’ CIQ complex in 2008 but it has not been addressed satisfactorily by the authorities.

The cause of the problems has been fully explained by people like V. Kumar (The Star, June 9) in which he zeroed in on the slow clearing systems not helped by severely under manned counters.

We also feel that the CIQ complex is badly planned and does not facilitate speedy clearance.

This has caused a lot of problems to travellers, visitors, workers and even investors (and/or potential investors in the Iskandar Development area) etc. Just imagine over hundreds of thousand people trapped every day in these jams and you multiply that by the number of hours each of these people have to queue each day!

When will the authorities wake up before the CIQ in JB become infamously known as the worst managed Immigration entry point in this region!

We simply have no business wasting travellers’ time by our mismanagement/bad planning/inadequate facilities and ineffective procedures or corrective actions (looks more like the lack of it).

Even more disheartening is the badly introduced/ill-timed biometric finger scanning procedures that have resulted in total chaos.

Didn’t the authorities have a test run to study the impact for this procedure and how it will further compound the clearing/waiting time to an already bad and unresolved problem?

Travellers had to spend five to six hours due to the finger scanning procedures during the holiday seasons.

Even up to Sunday morning one of my friends spent three hours at Immigration, even though she was at the checkpoint at 7am.

We would like to appeal to our Prime Minister to have his walkabout at the immigration check points in JB during peak hours.

Can our Yang Berhormat observe the queue involved (up to 5-6 hours) that the poor travellers have to face and how much they are suffering and unjustifiably held to ransom by a bad system/management etc.?

Can we still rely on the Immigration authorities as they have not been able to solve the problem after so many years.

And they even recently said that the introduction of the ‘Biometric System cannot be blamed for the massive jams’.

We beg your pardon? What then is causing the increased clearing/queuing time?

One must, in our national interest, look seriously at the damage to our image, credibility, economy and downtime with this avoidable catastrophe that has caused severe hardship to a lot of people.

No cost is too big if you look at the cost of not solving the problem. And please, no more denials, excuses or delays.


Kuala Lumpur.

See also previous CIQ coverage at this post which has a roundup of all earlier posts.

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9 Responses to “Johor Bahru CIQ Immigration Complex is Poorly Planned”

  1. ubiwai Says:

    Siapa Akitek project ini? Akitek should give their view why it is like that. Why the cause of the bottle neck?

  2. simonthongwh Says:

    Nude squats make a comeback
    FMT Staff | June 14, 2011

    Singaporean women speak of a supper trip to Malaysia that turned ugly.

    SINGAPORE: Two Singaporean women who drove to Johor Baru for supper were questioned by Malaysian immigration officials, handcuffed, thrown behind bars and made to do squats without their clothes on, the Singapore Straits Times reported today.

  3. wits0 Says:

  4. simonthongwh Says:

    and when will the video be uploaded on youtube? or sold at pasar malam?

  5. wits0 Says:

    Immigration DG: Full body check part of SOP

    A Pravda style statement (no details one) from the DG is deemed sufficient?!

  6. simonthongwh Says:

    Safer for Singaporean women to go on Facebook and LOOK at Malaysian scenes?


  7. simonthongwh Says:

    Believe it only when it happens…and then wait for a few days for things to break down (AGAIN)

    Faster clearance for Singaporeans soon
    JOHOR BARU: The Malaysia Automated Clearance System (MACS) is expected to replace the manual system at the Causeway and Second Link by year-end. [ more ]

    Read more:

  8. icecoldland (@icecoldland) Says:

    It is 2013….and still lorries are causing such a jam at the causeway in the mornings. we daily workers are getting fed up to the teeth of this. is there a place where we can complain to the authorities? this is why the current government needs to go. they NEVER listen to the people or find the best brains to work on these projects. it’s always big money, big projects with very little planning or thinking. meanwhile the people suffer!

  9. Scott Thong Says:

    It’s been 4 years since I left, and from your comment it’s just as bad as ever!

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